pIn her groundbreaking book iThe Southwest Airlines Wayi, Jody Hoffer Gittell revealed the management secrets of the company iFortunei magazine called the most successful airline in history. Now, the bestselling business author explains how to apply those same principles in one of our nation's largest, most important, and increasingly complex industries.p piHigh Performance Healthcarei explains the
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pIn her groundbreaking book iThe Southwest Airlines Wayi, Jody Hoffer Gittell revealed the management secrets of the company iFortunei magazine called the most successful airline in history. Now, the bestselling business author explains how to apply those same principles in one of our nation's largest, most important, and increasingly complex industries.p piHigh Performance Healthcarei explains the critical concept of relational coordination--coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell's innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.p piHigh Performance Healthcarei walks you step by step through the process of ul liIdentifying weak areas of relational coordination within your organization liTransforming work practices that are creating barriers to relational coordination liBuilding a high performance work system to foster consistent relational coordination across all disciplinesul pThe book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell's proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.p pPolicy changes and increased access to care will not alone answer the healthcare industry's problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. iHigh Performance Healthcarei explains exactly how to achieve this crucial dynamic, providin
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